{"id":12902,"date":"2025-08-31T20:12:02","date_gmt":"2025-08-31T20:12:02","guid":{"rendered":"https:\/\/usaontheweb.com\/clone1\/verizons-software-issue-has-disconnected-many-wireless-customers-across-the-us\/"},"modified":"2025-08-31T20:12:02","modified_gmt":"2025-08-31T20:12:02","slug":"verizons-software-issue-has-disconnected-many-wireless-customers-across-the-us","status":"publish","type":"post","link":"https:\/\/usaontheweb.com\/clone1\/verizons-software-issue-has-disconnected-many-wireless-customers-across-the-us\/","title":{"rendered":"Verizon\u2019s \u2018software issue\u2019 has disconnected many wireless customers across the US"},"content":{"rendered":"<p>Software <\/p>\n<div>\n<div>\n<p>Many people all over the US are experiencing outages with Verizon. Some users report that their phones are stuck in SOS mode.<\/p>\n<\/div>\n<div>\n<div>\n<p>Many people all over the US are experiencing outages with Verizon. Some users report that their phones are stuck in SOS mode.<\/p>\n<div>\n<p><span class><span>by<\/span>  <span aria-expanded=\"false\" aria-haspopup=\"true\" role=\"button\" tabindex=\"0\"><span id=\"follow-author-author_byline_lead-dmcyOmF1dGhvclByb2ZpbGU6Mzc1\"><span><span><svg width=\"9\" height=\"9\" viewBox=\"0 0 9 9\" fill=\"none\" aria-label=\"Follow\"><path d=\"M5 0H4V4H0V5H4V9H5V5H9V4H5V0Z\" \/><\/svg><\/span><\/span><span>Richard Lawler<\/span><\/span><\/span><\/span><\/p>\n<p><span><time datetime=\"2025-08-30T21:54:13+00:00\">Aug 30, 2025, 9:54 PM UTC<\/time><\/span><\/p>\n<\/div>\n<\/div>\n<div>\n<div>\n<p><img title=\"software\" alt=\"software Vector illustration of the Verizon logo.\" data-chromatic=\"ignore\" fetchpriority=\"high\" decoding=\"async\" data-nimg=\"fill\"   src=\"https:\/\/platform.theverge.com\/wp-content\/uploads\/sites\/2\/chorus\/uploads\/chorus_asset\/file\/25594448\/STK066_VERIZON_A.jpg?quality=90&#038;strip=all&#038;crop=0%2C0%2C100%2C100&#038;w=2400\"><\/p>\n<p><img title=\"software\" alt=\"software Vector illustration of the Verizon logo.\" data-chromatic=\"ignore\" fetchpriority=\"high\" decoding=\"async\" data-nimg=\"fill\"   src=\"https:\/\/platform.theverge.com\/wp-content\/uploads\/sites\/2\/chorus\/uploads\/chorus_asset\/file\/25594448\/STK066_VERIZON_A.jpg?quality=90&#038;strip=all&#038;crop=0%2C0%2C100%2C100&#038;w=2400\"><\/p>\n<\/div>\n<p><cite>Image: Cath Virginia \/ The Verge<\/cite><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<p><img title=\"software\" alt=\"software Richard Lawler\" data-chromatic=\"ignore\" loading=\"lazy\" width=\"36\" height=\"36\" decoding=\"async\" data-nimg=\"1\"  src=\"https:\/\/platform.theverge.com\/wp-content\/uploads\/sites\/2\/2025\/01\/0007835275_20.jpg?quality=90&#038;strip=all&#038;crop=0%2C0%2C100%2C100&#038;w=96\"><\/p>\n<div>\n<p><span aria-expanded=\"false\" aria-haspopup=\"true\" role=\"button\" tabindex=\"0\"><span id=\"follow-author-standard_article_details-dmcyOmF1dGhvclByb2ZpbGU6Mzc1\"><span><span><svg width=\"9\" height=\"9\" viewBox=\"0 0 9 9\" fill=\"none\" aria-label=\"Follow\"><path d=\"M5 0H4V4H0V5H4V9H5V5H9V4H5V0Z\" \/><\/svg><\/span><\/span><span>Richard Lawler<\/span><\/span><\/span><\/p>\n<p><span>is a senior editor following news across tech, culture, policy, and entertainment. He joined The Verge in 2021 after several years covering news at Engadget.<\/span><\/p>\n<\/div>\n<\/div>\n<div id=\"zephr-anchor\">\n<p>Verizon has confirmed to customers in stores and online that its network is having an issue on Saturday. Many people have been unable to connect and make or receive calls for hours, while DownDetector\u2019s tracker peaked in the afternoon at around 3:30PM ET with more than 20,000 reports. Some customers report their service has continued to function throughout the day, so it\u2019s unclear what the cause is exactly.<\/p>\n<p>Downdetector\u2019s outage map showed hotspots in many cities, and Verizon didn\u2019t specifically list affected areas. On X, the @VerizonSupport account confirmed the issue in response to customers\u2019 questions, but didn\u2019t have additional details on restoration or how widespread it is.<\/p>\n<p>Verizon\u2019s Karen Schulz responded to our inquiry about the issue and confirmed the outage via email, saying,<\/p>\n<div>\n<blockquote>\n<p>We are aware of a software issue impacting wireless service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue. Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.<\/p>\n<\/blockquote>\n<\/div>\n<p>If there\u2019s any additional information or the situation changes, we will update this post.<\/p>\n<p><span>4 Comments<\/span><\/p>\n<div>\n<p><span><strong>Follow topics and authors<\/strong> from this story to see more like this in your personalized homepage feed and to receive email updates.<\/span><\/p>\n<ul>\n<li id=\"follow-author-article_footer-dmcyOmF1dGhvclByb2ZpbGU6Mzc1\"><span aria-expanded=\"false\" aria-haspopup=\"true\" role=\"button\" tabindex=\"0\"><span><span><svg width=\"9\" height=\"9\" viewBox=\"0 0 9 9\" fill=\"none\" aria-label=\"Follow\"><path d=\"M5 0H4V4H0V5H4V9H5V5H9V4H5V0Z\" \/><\/svg><\/span><span>Richard Lawler<\/span><\/span><\/span><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<li><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<form>\n<div>\n<h2>Software The Verge Daily<\/h2>\n<p><span>A free daily digest of the news that matters most.<\/span><\/p>\n<\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Software Many people all over the US are experiencing outages with Verizon. Some users report that their phones are stuck<\/p>\n","protected":false},"author":7282,"featured_media":12903,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software"],"_links":{"self":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/posts\/12902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/users\/7282"}],"replies":[{"embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/comments?post=12902"}],"version-history":[{"count":0,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/posts\/12902\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/media\/12903"}],"wp:attachment":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/media?parent=12902"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/categories?post=12902"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/tags?post=12902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}