![\"software](\"https:\/\/cdn.ttgtmedia.com\/rms\/computerweekly\/Cliff-Saran-Sep-2022-140x180px.jpg\")
\n\t\t\t\t\t<\/p>\nFinancial results analysis by Forrester has found that enterprise software providers are ramping up efforts to sell the idea of an artificial intelligence (AI) user experience. The analyst firm warned that products with embedded AI from the likes of Microsoft, Oracle and SAP require careful financial management, and that IT leaders need to look for openness and avoid data silos.<\/p>\n
Within its enterprise software providers\u2019 financial report analysis, Forrester noted that the rapid adoption of Microsoft Copilot is forcing the hand of IT decision-makers. It recommended adopting FinOPs (finance and DevOps) to ensure costs are kept under control. With Oracle, it recommended IT leaders prioritise negotiating commercial protection and have an exit strategy.<\/p>\n
Forrester warned Adobe customers to be prepared for the high costs associated with data management and workflow integration. Salesforce customers should\u00a0\u201crigorously test\u201d openness to avoid data silos, while SAP customers should focus on transparent pricing during contract negotiations.\u00a0<\/p>\n
Forrester described ServiceNow as a central nervous system of the business, inferring that IT leaders need to establish strong central governance, treating it as a critical platform. With WorkDay\u2019s evolution to a platform, Forrester said IT leaders should invest in building out developer skills and talent to deliver custom applications based on this platform.<\/p>\n
Forrester\u2019s analysis noted that enterprise IT software firms are positioning embedded AI copilots, assistants and autonomous agents as the new primary interface, which the analysts at Forrester describe as an operating system for the application.<\/p>\n
They urged IT decision-makers not to be swayed by a \u201cslick demo\u201d since the value of AI and agentic AI is entirely dependent on an organisation\u2019s willingness to invest in process redesign. According to Forrester, the barrier being created in the current crop of enterprise software is less about the AI\u2019s intelligence and more about the monumental organisational effort to retrain the workforce on new workflows. According to Forrester, this dramatically increases the risk of being locked into a provider\u2019s enterprise software portfolio, which limits choice especially in terms of choosing best-of-breed products over a fully integrated software stack from one provider.<\/p>\n
\u201cWhile consolidating to a primary platform can yield efficiencies, it also concentrates risk and neuters your negotiation leverage. Your next major software decision is a bet on a single vendor\u2019s security posture, pricing model and innovation capacity for the next decade,\u201d the analysts at Forrester warned.<\/p>\n
They advised IT leaders to address the \u201call-in-one\u201d narrative by architecting for a composable enterprise. Instead, IT leaders should put in place a strategy that defines a primary \u201chost\u201d platform while maintaining what Forrester calls \u201ca robust integration fabric\u201d, such as using integration platform as a service (iPaaS) and application programming interfaces (APIs) to connect best-of-breed \u201ctenants\u201d. The analyst firm also recommended that IT leaders assess platform openness and data export capabilities, which it said is now more critical than ever.<\/p>\n
According to Forrester, enterprise software providers are now positioning their proprietary data platforms such as Salesforce Data Cloud or SAP Business Data Cloud, as the commercial gateway to their AI services. Its advice to IT leaders is to resist the push to create a new, proprietary data silo. Instead, IT teams need to build a data fabric or mesh architecture that is not tied into one particular provider\u2019s technology stack.<\/p>\n
\u201cFund the essential work of data governance but do so in a way that gives you architectural control and allows you to federate data from multiple sources without being held hostage by a single platform\u2019s data strategy,\u201d Forrester said.<\/p>\n
According to Forrester, this productisation of data platforms ties in with enterprise software providers ending discounts and forcing product \u201crebundling\u201d, which, it warned, concentrates risk for enterprise IT. It recommended IT leaders have a strategic response built on rigorous financial governance, architectural flexibility and a clear-eyed view of business outcomes.<\/p>\n<\/section>\n By: Cliff\u00a0Saran<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<\/li>\n By: Cliff\u00a0Saran<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<\/li>\n By: Jacob\u00a0Roundy<\/span><\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":" Software Software IT leaders need to assess lock-in risk, data silos, a lack of openness, removal of discounts and product<\/p>\n","protected":false},"author":7282,"featured_media":12499,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software"],"_links":{"self":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/posts\/12498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/users\/7282"}],"replies":[{"embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/comments?post=12498"}],"version-history":[{"count":0,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/posts\/12498\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/media\/12499"}],"wp:attachment":[{"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/media?parent=12498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/categories?post=12498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usaontheweb.com\/clone1\/wp-json\/wp\/v2\/tags?post=12498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n\t\t\t<\/i>Read more on Artificial intelligence, automation and robotics<\/h4>\n
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Forrester urges IT leaders to dump technical debt<\/h5>\n
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